1) Direct reservations, by phone call or whatsapp:
To make any reservation it is necessary to make a deposit or money transfer for 50% of the total amount to be paid. Therefore your reservation will be guaranteed and you will be able to pay the remaining 50% upon arrival at the hotel.
2) Cancellations:
1.-For cancellation requests with applicable refund or modifications traveling during low season (January, February, May, June, September, October and November) It must be done at least 03 days in advance of the arrival date.
2.- For cancellation requests with applicable refund or modifications traveling during high season (March, April, July, August, December 15 to 31 and holiday weekends) It must be done at least 15 days in advance of the arrival date.
3) Early departure or no show. If the guest wishes to check out before the check out date (Early Departure) or does not show up at the hotel on the day of the check-in (no show). It is considered as a last minute cancellation and no refunds will apply.
Forms of payment
We accept 2 forms of payment
Pay now
The payment of the reservation will be made in the following way: 100% UPON RESERVATION
Pay at the hotel
The payment of the reservation will be made in the following way: 5% UPON RESERVATION AND THE REMAINING AMOUNT WILL BE PAID AT CHECK-IN.
About Us
Piedra de Agua Palenque features an outdoor pool, spa and free parking. The hotel is just 100 meters from the Aluxes Eco-Park and Zoo. The property is 4 km from the city center, near the Archaeological Ruins of the Mayan culture and the famous Temple of the Inscriptions. The property offers rooms with a private terrace. Some of these rooms overlook the garden and pool. You can enjoy a wonderful and relaxing day in the plunge pool with warm water or a massage and other treatments in our Spa.